Privacy Statement
Librato, Inc. ("Librato") is committed to protecting your privacy. We have
prepared this Privacy Statement to describe to you our practices regarding
the Technical Data and Personal Data (as defined below) we collect from
users of our websites, the Librato products (the "Products"), or related
services.
- User Consent
- By submitting or making available Technical Data or Personal Data through
our websites, Products, or related services, you agree to the terms of
this Privacy Statement and you consent to the processing of your Technical
Data and Personal Data in accordance with this Privacy Statement. Your
Personal Data may be processed in the country in which it was collected
and in other countries, including the United States, where laws regarding
processing of Personal Data may be less stringent than the laws in your
country.
- A Note About Children
- We do not intentionally gather Personal Data about visitors who are under
the age of 13.
- Types of Data We Collect
- Librato collects Personal Data and Anonymous Data from you when you visit
our site, when you send us information or communications, and/or when you
download and use our Products. "Personal Data" means data that allows
someone to identify or contact you, including, for example, your name,
address, telephone number, e-mail address, as well as any other non-public
information about you that is associated with or linked to any of the
foregoing data. "Anonymous Data" means data about you that is not
associated with or linked to your Personal Data (but does not include
Technical Data, which is covered later in this Privacy Statement);
Anonymous Data does not permit the identification of individual persons.
We collect Personal Data and Anonymous Data, as described below.
- Personal Data You Provide to Us
- We collect Personal Data from you, such as first and last name, e-mail and
mailing addresses, telephone number, professional title, company name, and
password, when you purchase Products, register to receive information, or
register for support forums. In addition, we (or our third-party credit
card or payment processor on our behalf) will collect Personal Data
including your credit card number or account information when you purchase
Products or services on our websites. We also retain information on your
behalf, such as the Personal Data described above and any correspondence
or forum postings. If you provide us feedback or contact us via e-mail
(e.g., in response to an employment opportunity posted on our websites),
we will collect your name and e-mail address, as well as any other content
included in the e-mail, in order to send you a reply, and any information
that you submit to us, such as a resume. When you participate in one of
our surveys, we may collect additional profile information. When you post
messages on the message boards of our websites, the information contained
in your posting will be stored on our servers and other users will be able
to see it. We also collect other types of Personal Data that you provide
to us voluntarily, such as operating system and version, information about
your application and operating environment, and other requested
information if you contact us via e-mail regarding support for the
Products). We may also collect Personal Data at other points in our
websites that state that Personal Data is being collected.
- Personal Data Collected via Technology
- To make our websites, Products, and related services more useful to you,
our servers (which may be hosted by a third-party service provider)
collect Personal Data from you, such as browser type, operating system,
Internet Protocol (IP) address (a number that is automatically assigned to
your computer when you use the Internet, which may vary from session to
session), domain name, and/or a date/time stamp for your visit. We may
also use Cookies (as defined below) and navigational data like Uniform
Resource Locators (URL) to gather information regarding the date and time
of your visit and the solutions and information for which you searched and
which you viewed. Like most Internet services, we automatically gather
this Personal Data and store it in log files each time you visit our
websites or access your account on our network.
- "Cookies" are small pieces of information that a website sends to your
"computer's hard drive while you are viewing a web site. We may use both
"session Cookies (which expire once you close your web browser) and
"persistent Cookies (which stay on your computer until you delete them) to
"provide you with a more personal and interactive experience on our
"websites. Persistent Cookies can be removed by following Internet browser
"help file directions. If you choose to disable Cookies, some areas of our
"websites may not work properly.
- Personal Data Collected by Third Parties
- We may receive Personal Data about you from other sources like telephone
or fax, from companies that provide our Products or services by way of a
co-branded or private-labeled website, companies that offer their products
and/or services on our websites, or companies that provide services (such
as payment processing services) in connection with our websites ("Partner
Companies"). Our Partner Companies may supply us with Personal Data, such
as your name and e-mail and mailing address information, in order to help
us establish the account or fulfill orders. We may add this information to
the information we have already collected from you via our websites in
order to perform and improve the Products and services we provide.
- Except as otherwise expressly provided in this Privacy Statement, only
Librato collects Personal Data through our websites, Products, or the
related services provided solely by Librato. This Privacy Statement
applies only to the use and disclosure of Personal Data that we collect
while you use our websites, Products, or related services.
- Our provision of a link to any other website or location is for your
convenience and does not signify our endorsement of such other website or
location or its contents. When you click on such a link, you will leave
our site and go to another site. During this process, a third party may
collect Personal Data or Anonymous Data from you.
- We have no control over, do not review, and cannot be responsible for,
these outside websites or their content. Please be aware that the terms of
this Privacy Statement do not apply to these outside websites or content,
or to any collection of data after you click on a link to a third party.
- Use of Your Personal Data
- In general, Personal Data you submit to us is used either to respond to
requests that you make, or to aid us in serving you better. Librato uses
your Personal Data in the following ways: to facilitate the creation of
and secure your account on our network; identify you as a user in our
system; provide improved administration of our websites, Products, and
related services; improve the quality of experience when you interact with
our websites, Products, and related services; send you a welcome e-mail to
verify ownership of the e-mail address provided when your account was
created; send you administrative e-mail notifications, such as security or
support and maintenance advisories; respond to your inquiries related to
employment opportunities or other requests; send promotional
communications; provide you with electronic newsletters, or surveys; send
upgrades and special offers related to our Products and related services
and for other marketing purposes of Librato or our Partner Companies,
should you request to receive such communications from us; make telephone
calls to you, from time to time, as a part of secondary fraud protection
or to solicit your feedback.
- We may create Anonymous Data records from Personal Data by excluding
information (such as your name) that make the data personally identifiable
to you. We use this Anonymous Data to analyze request and usage patterns
so that we may enhance the content of our Products and services and
improve site navigation. Librato reserves the right to use for other
purposes and to disclose Anonymous Data to third parties in its
discretion.
- If you provide feedback on any of our Products or related services to us,
we may use such feedback for any purpose, provided we will not associate
such feedback with your Technical Data or your Personal Data. Librato will
collect any information contained in such communication and will treat the
Technical Data and Personal Data in such communication in accordance with
this Privacy Statement.
- Disclosure of Your Personal Data
- To disclose information to a third party, organizations must apply the
notice and choice principles. Where an organization wishes to transfer
information to a third party that is acting as an agent, it may do so if
it makes sure that the third party subscribes to the Safe Harbor
principles or is subject to the Directive or another adequacy finding. As
an alternative, the organization can enter into a written agreement with
such third party requiring that the third party provide at least the same
level of privacy protection as is.
- We may share your Personal Data with third parties to provide technical
support or to provide specific services, such as payment processing for
purchases.
- We may enter into agreements with Partner Companies. A Partner Company may
want access to Personal Data that we collect from its customers. As a
result, we may provide your Personal Data to a Partner Company.
- While we do not control the privacy practices of our Partner Companies and
encourage you to read and understand their privacy policies, we will only
share your personal data with third parties that subscribe to the US-EU
Safe Harbor Framework and US-Swiss Safe Harbor Framework. In case a third
party does not subscribe to this Framework, we will enter into a written agreement requiring that the third party provides at least the same level of privacy
protection as required by this Framework.
- Although we currently do not have a parent company, any subsidiaries,
joint ventures, or other companies under a common control (collectively,
"Related Entities"), we may in the future. We may share some or all of
your Personal Data with these Related Entities, in which case we will
require our Related Entities to honor this Privacy Statement. If another
company acquires our company or our assets, that company will possess the
Personal Data collected by it and us and will assume the rights and
obligations regarding your Personal Data as described in this Privacy
Statement.
- Regardless of any choices you make regarding your Personal Data (as
described below), Librato may disclose Personal Data if it believes in
good faith that such disclosure is necessary to (a) comply with relevant
laws or to respond to subpoenas or warrants served on Librato; or (b)
protect or defend the rights or property of Librato or users of the
Products or related services.
- Except as otherwise stated in this Statement, we do not sell, trade,
share, or rent the Personal Data collected from our services to third
parties. You expressly consent to the sharing of your Personal Data as
described in this Statement.
- Your Choices Regarding Your Personal Data
- We will not disclose your personal data to third parties or use your
personal data for purposes other than those outlined earlier in this
document in the section "Use of Your Personal Data".
- In addition, we offer you choices to further limit the use, and sharing of
your Personal Data. We will periodically send you free newsletters and
e-mails that directly promote the use of our site or the purchase of our
Products or services and may contain advertisements for third parties.
When you receive newsletters or promotional communications from us, you
may indicate a preference to stop receiving further communications from us
and you will have the opportunity to "opt-out" by following the
unsubscribe instructions provided in the e-mail you receive or by
contacting us directly (please see contact information below). Should you
decide to opt-out of receiving future mailings, we may share your e-mail
address with third parties to ensure that you do not receive further
communications from third parties. Despite your indicated e-mail
preferences, we may send you notices of any updates to our Terms of Use or
Privacy Statement.
- You may change any of your Personal Data in your account by editing your
profile within the registration portion of our websites or by sending an
e-mail to us at the e-mail address set forth below. You may request
deletion of your account information by us, but please note that we may be
required (by law or otherwise) to keep this information and not delete it
(or to keep this information for a certain period of time, in which case
we will comply with your deletion request only after we have fulfilled
such requirements). When we delete account information, it will be deleted
from the active database, but may remain in our archives.
- Access To Your Personal Data
- All of your personal data we hold is accessible to you by signing into
your account through our web site and visiting your profile page, You may
also correct or amend your personal data where it is inaccurate, or delete
any such data that is not required by us for providing you with our
service.
- If you have cancelled your account with us, you can e-mail us at
privacy@librato.com to request an overview
of your personal data held by us and also to request us to correct, amend
or delete such data.
- Your California Privacy Rights
- Our customers who are California residents may request and obtain from us
once a year, free of charge, certain information about the Personal Data
(if any) we disclosed to third parties for direct marketing purposes in
the preceding calendar year. If applicable, this information would include
a list of the categories of Personal Data that was shared and the names
and addresses of all third parties with which we shared information in the
immediately preceding calendar year. If you are a California resident and
would like to make such a request, please submit your request in writing
to privacy@librato.com.
- Types of Technical Data We Collect
- Librato may collect Technical Data when our Products are deployed on your
servers or when you post data to our APIs. "Technical Data" means time
series data you post to our APIs, data we collect about your application,
system data (such as version data, configurations, etc.) about the
environment in which your application is operating, log files and codes
samples for certain classes of errors, and other similar data related to
your application or use of our services.
- Use of Your Technical Data
- Technical Data we collect is primarily used to display information back to
the account user. It is also used by Librato personnel to answer questions
that customers may have about their account and to develop and improve our
products. Librato may also aggregate Technical Data across multiple
accounts and use this data to create and publish industry benchmarks or
comparative application performance metrics. Individual Technical Data
collected by Librato will not be identifiable in the aggregated data.
- Disclosure of Your Technical Data
- We may share your Technical Data with third parties to provide technical
support or to provide specific services.
- We may enter into agreements with Partner Companies such as hosting
companies or other services providers. A Partner Company may want access
to Technical Data that we collect from its customers. As a result, we may
provide your Technical Data to a Partner Company on a confidential basis
in order assist the Partner Company in providing customer support. Because
we do not control the privacy practices of our Partner Companies, you
should read and understand their privacy policies.
- Librato may disclose Technical Data if it believes in good faith that such
disclosure is necessary to (a) comply with relevant laws or to respond to
subpoenas or warrants served on Librato; or (b) protect or defend the
rights or property of Librato or users of the Products or related
services.
- Although we currently do not have a parent company, any subsidiaries,
joint ventures, or other companies under a common control (collectively,
"Related Entities"), we may in the future. We may share some or all of
your Technical Data with these Related Entities, in which case we will
require our Related Entities to honor this Privacy Statement. If another
company acquires our company or our assets, that company will possess the
Technical Data collected by it and us and will assume the rights and
obligations regarding your Technical Data as described in this Privacy
Statement.
- Except as otherwise stated in this Statement, we do not disclose the
Technical Data collected from our services to third parties without
consent from you. You expressly consent to the sharing of your Technical
Data as described in this Statement.
- Notwithstanding the above, on your explicit request and within the limits
of applicable laws we will inform you about our intent to disclose your
Technical Data to third parties, and only disclose your Technical Data
with your consent. Please email us at privacy@librato.com to request
disclosure of your Technical Data to be treated in this manner.
- Security of Your Technical and Personal Data
- Librato is committed to protecting the security of your Technical Data and
Personal Data. We use a variety of industry-standard security technologies
and procedures to help protect your Technical Data and Personal Data from
unauthorized access, use, or disclosure. We also require you to enter a
password to access your account information. Please do not disclose your
account password to unauthorized people. Despite these measures, you
should know that Librato cannot fully eliminate security risks associated
with Technical Data and Personal Data and mistakes and security breaches
may happen.
- Contact Information
- Librato welcomes your comments or questions regarding this Privacy
Statement. Please e-mail us at privacy@librato.com or contact us at the
following address:
- Librato, Inc. Attn: Legal Department. 535 Mission St. Suite 2100 San
Francisco, CA 94105.
- Changes to This Privacy Statement
- This Privacy Statement is subject to occasional revision, and if we make
any substantial changes in the way we use your Technical Data and Personal
Data, we will notify you by sending you an e-mail to the last e-mail
address you provided to us and/or by prominently posting notice of the
changes on our websites. Any material changes to this Privacy Statement
will be effective upon the earlier of thirty (30) calendar days following
our dispatch of an e-mail notice to you of the changes, thirty (30)
calendar days following our posting of notice of the changes on our site,
or the date that you accept the changes (e.g., by clicking an "I Accept"
button or similar means). These changes will be effective immediately for
new users of our websites, Products or related services. Please note that
at all times you are responsible for updating your Personal Data to
provide us with your most current e-mail address. In the event that the
last e-mail address that you have provided us is not valid, or for any
reason is not capable of delivering to you the notice described above, our
dispatch of the e-mail containing such notice will nonetheless constitute
effective notice of the changes described in the notice. In any event,
changes to this Privacy Statement may affect our use of Technical Data or
Personal Data that you provided us prior to our notification to you of the
changes. If you do not wish to permit changes in our use of your Technical
Data or Personal Data, you must notify us prior to the effective date of
the changes that you wish to deactivate your account with us. Continued
use of our websites, Products, or related services, following notice of
such changes shall indicate your acknowledgement of such changes and
agreement to be bound by the terms and conditions of such changes.
- Last Updated: Sep 15, 2016
